Terms of Payment
Accepted payments: Visa / Master Card / American Express / Discover
Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country/region.
All merchandise returns must be accompanied by a return authorization number written clearly on the outside of the return package and a copy of the original invoice. Return authorization numbers can be obtained by emailing: Sales@TUFSKINZ.com. Request for return authorization numbers must be made within 30 days of the original invoice. Once a return authorization number has been given the product must be received within 10 days. Any products returned without a return authorization number will be refused. All non-warranty returns are subject to a restock fee of 20%. Shipping fees are non-refundable.
Returns for Shipping Damages
If packaging shows visible damage upon receipt it is your responsibility to make a claim with UPS / FED-EX / US Mail within 48 hours of delivery. Once claim is filed please inform us by e-mail or phone. Please retain all original packaging. We cannot not replace damaged goods until a claim has been filed.
Non-returnable items include but are not limited to:
Customized kits or parts.
Installed products (Note: once the adhesive liner has been removed from product the product cannot be returned)
Products purchased more than 30 days prior to the current date.
Order cancellations must be made the same day original order is placed.
TUF SKINZ warrants product to be free from defects in materials and workmanship. All Carbon Fiber products are warrantied for 3 years and 1 year for colored trim products. Proof of purchase will be required for warranty service. Customer modifications and/or improper return packaging of the product may void this warranty. All warranty parts must receive a return authorization number and sent back for inspection prior to replacement. Damage to our kit or to the surface it is being applied to at the time of or following the installation is the responsibility of the installer and not the responsibility of TufSkinz.
TUFSKINZ Mud Flaps are warranted to be free of defects in material prior to installation and use. Our sole liability under this warranty is limited to replacing the defective product. Any/all shipping costs are the responsibility of the customer. This warranty shall not apply to any product which has been damaged by improper usage, accident, neglect, alteration, high stress driving, or abuse. In no event will we be liable for special or consequential damages to any property, buyer, user, or another person.