Terms of Payment
TUFSKINZ accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additional payment methods may be available at checkout.
International Shipping
Orders shipped outside of the United States may be subject to import taxes, customs duties, brokerage fees, and other charges imposed by the destination country. These fees are the responsibility of the customer and are not included in the order total or shipping charges paid to TUFSKINZ.
TUFSKINZ is not responsible for delays, additional fees, or delivery issues caused by customs processing or unpaid import charges. Orders refused due to unpaid customs fees may be subject to return shipping costs and applicable fees deducted from any refund.
Merchandise Returns
TUFSKINZ accepts returns of products purchased directly from TUFSKINZ within 60 days of the original order date, provided the products are new and unused.
Return requests made after 60 days may be reviewed on a case-by-case basis to determine eligibility for a refund. If you purchased through a third-party vendor, please contact them directly to initiate a return.
To qualify for a refund, products must be new, unused, and have the adhesive liner intact. Unused partial kit returns are subject to a minimum 15% restocking fee. Additional restocking fees may apply depending on the condition of the returned merchandise or the completeness of the returned kit. Products that have been installed or have had the adhesive liner removed are not eligible for return or refund.
If you need assistance with product fitment or have any questions before returning a product, please email sales@tufskinz.com. We will respond within 2 business days.
Returns for Shipping Damage
If your package or product arrives damaged, please notify TUFSKINZ within 48 hours of delivery and provide photos of the damaged product and packaging. Please retain all original packaging, as it may be required for a carrier inspection or claim. TUFSKINZ will work with the shipping carrier to resolve the claim and determine the appropriate resolution, including a replacement when applicable.
Non-Returnable Items
Non-returnable items include, but are not limited to:
- Customized or personalized kits and parts.
- Products that have been installed or have had the adhesive liner removed.
- Products returned more than 60 days after the original order date.
Order Cancellations
Cancellation requests must be submitted within 24 hours of the order being placed. Many TUFSKINZ products are made to order and may enter production shortly after the order is received. Once an order has entered production, including custom or personalized products, it cannot be canceled.
Warranty
TUFSKINZ warrants its products to be free from defects in materials and workmanship for 1 year from the date of purchase. Mud Flaps are warranted to be free of defects in material prior to installation and use. Proof of purchase is required for all warranty claims.
Warranty coverage applies to manufacturing defects only and does not cover damage caused by improper installation, customer modifications, misuse, accidents, alterations, neglect, high-stress driving conditions, or abuse. Improper return packaging may also void this warranty. Any damage to the product—or to the surface it is applied to—during or after installation is the responsibility of the installer, not TUFSKINZ.
All warranty claims must be reviewed and approved by our team prior to sending products back for inspection. Approved claims will receive a return authorization number before any product is returned. TUFSKINZ reserves the right to inspect returned products before issuing a resolution. If a product is determined to have a manufacturing defect, TUFSKINZ will replace the defective product; the customer is responsible for all shipping costs associated with the claim.
In no event will TUFSKINZ be liable for special or consequential damages to any property, buyer, user, or other person.