UPDATE. Why I am now giving 5 stars. It’s the service. No matter what, there is always a risk of defective products, bad shipping or some crazy fluke that can impact our purchase and we have all dealt with something before. What separates an average store/website to one that truly excels is the customer service. I can’t remember the last time anyone has ever responded to a review and offered to make it right. For me, customer service and satisfaction is half of the experience. Again, these overlays are simple adds, durable and look great. I do believe that you get what you pay for. I was hesitant buying these since they’re not cheap (quality never is) but I now know there is a good team backing this product so I feel very confident buying again. I actually have several pieces that I did not install after the first hiccup but my confidence level has gone up. I’m going to finish installing the other pieces and order the rest. Thanks again TUFSKINZ